Yes, the title says it all.
Part Two of the saga of my malfunctioning Nokia 6500c.
After my last visit to the Handphone Clinic on 24 March as per my previous post, now a month later I finally managed to squeeze out some time to go to the Centre this afternoon.
Now the mobile phone hangs intermittently (very bad when you are expecting and making important business calls), does not sync with the Nokia PC suite (so unable to backup), and somehow its reception is always bad (again disrupting incoming and outgoing calls).
I dutifully waited for my turn. About 15 minutes, still ok.
Mr Pin Wan, a very sleepy young chap was my customer service staff. He was basically droopy and extremely slow-mo in asking me for my complaints, and also took ages to fill up the form.
Better still, he was using a recycled form with some other previous customer’s name and had the cheek to ask me to sign on the paper. I also placed the warranty card right in front of him and he still asked me to tell him the warranty number. Gosh, this dude is really in la-la land.
Overall, I did not feel that I was served well.
Nokia better start doing QC for its service staff. Or else might as well get a computer/robot to do it.
At least they can be programmed correctly.
Makes us question why we spend hundreds of dollars (must always count in the lock-in period from any line provider) on a phooey phone, then waste time to travel back and forth to the service centre, bear with insufferable “service” personnel, and then still have a half-baked product to start all over again.
Tsk, tsk, tsk.
Please improve on your product and service.
It’s all that we, your customers, ask of you.
